Response to Latest CQC Inspection

5th December 2024

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We are disappointed with the outcome of the latest CQC assessment which took place in September 2024. While we do not agree with all the aspects of CQC’s description of the home,  we accept that there are areas where improvements are required. We are working closely with external partners and a nationally recognised consultancy expert in care quality to make these improvements, to ensure we continue to deliver high standards of care to our residents.
 

Since the assessment we have already implemented several key improvements. For example, we have strengthened our auditing systems so we can better demonstrate actions taken to mitigate risks, made upgrades to the building and implemented more robust systems for the management of medications. Most recently a new manager has been appointed who will continue with implementing our improvement plan and embedding the changes already made.
 

We would like to thank Residents, their  Family  and Friends  and our loyal caring staff for the support shown during this time.  The health, safety and welfare of our resident is our upmost priority. We are committed to providing a good quality service to all our residents and continue to make planned improvements at the home to ensure this is maintained at all times. 

 

Gordon Lodge